Contact EvaniaAI
EvaniaAI is a parent-led creative storytelling app for families. For account, privacy, safety, or credit help, contact the EvaniaAI support team.
- Legal operator
- Ihor Izviekov, independent developer of Evania
- Support email
- evania.stories@proton.me
- Expected response
- We aim to acknowledge your request within three business days.
To protect children’s privacy, please do not send a child’s full story, drawing, chat, password, PIN, access token, or payment-card information by email unless we ask through a secure support process.
For a formal consumer, privacy, or legal request, write to the support email. Include the parent account email, the date, and a description of the request; do not include child content or account credentials.
Purchase and credit help
- Open EvaniaAI in Parent Space and check Family credits.
- If an earlier Apple purchase is missing, use Check Apple purchase records. EvaniaAI adds credits only after it receives and verifies the purchase record.
- If the app says verification is taking longer, wait briefly and use Check again. Do not purchase the same pack again solely because verification is pending.
- If credits still have not arrived, contact EvaniaAI support with the purchase date, product name, Apple transaction reference if available, and the parent account email. Do not include child content.
Apple provides the official receipt, purchase history, and monetary refund process. Use Apple’s purchase history and Report a Problem service for a charge, receipt, or refund request; Apple also explains its refund-request process. EvaniaAI support can investigate verified credit fulfillment and the effect of a confirmed refund or reversal on unused credits.
Credit packs are Apple consumable purchases available only in Parent Space. EvaniaAI shares fulfilled credits within the EvaniaAI family account; they are not cash, are not transferable, and are not Apple Family Sharing products.
Family content and AI-generated content
Only submit family content that you have authority to share. Do not submit another person’s confidential information, passwords, payment information, government-ID information, or health information.
EvaniaAI uses AI to generate fictional stories, images, and character replies. Safety controls and available parent controls reduce risk, but generated content can still be inaccurate or unsuitable. Parents and legal guardians should supervise use and report concerns in the app.
EvaniaAI is not an emergency service and does not provide medical, mental-health, legal, or other professional advice. Do not rely on EvaniaAI to make decisions about a child’s health, safety, or wellbeing. For an urgent safety concern, contact local emergency services or a qualified professional.
App licence
EvaniaAI does not provide a separate custom App Store licence agreement. The licence to use the EvaniaAI iPad app is governed by Apple Standard EULA. This page and the Privacy Policy explain the support and data handling practices of EvaniaAI; they do not replace rights that apply by law.
Privacy, consent, and deletion
In EvaniaAI, go to Settings → Privacy and data to read the policy, save a family data export, revoke consent, delete a child profile, or permanently delete the family account. Account deletion is initiated in the app; it may continue safely in the background while outstanding uploads are cleared.
If you cannot access the app, contact evania.stories@proton.me from the parent email address and state whether you need help with an export, consent, a child profile, or account deletion.
Safety and content reports
In Child Space, a child can report a visible character-chat reply. EvaniaAI blocks the reported chat from further use and makes the report available for the parent to review. For urgent concerns or a report that needs help, contact support and avoid including unnecessary child content in email.